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Dealing with Difficult People

Dealing with Difficult People Online Training Course

Course Topics: 7

Estimated Time Needed: 8.27 hour(s)

Audience: This training course is for anyone who is interested in establishing better working relationships with difficult peers, supervisors, or subordinates.

Course Description: This online course presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.

Course Tutorials Include:

Time: 0.27 hour(s)

Dealing with Difficult People: 1 Managing Against the Odds

Time: 2 hour(s)

Dealing with Difficult People: 2 Consideration

Time: 1 hour(s)

Dealing with Difficult People: 3 Attitude

Time: 1 hour(s)

Dealing with Difficult People: 4 Trust

Time: 1 hour(s)

Dealing with Difficult People: 5 Power

Time: 2 hour(s)

Dealing with Difficult People: 6 Communication

Time: 1 hour(s)

Dealing with Difficult People: 7 Responsibility

Features

Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
Flash scenarios use real world situations to illustrate course concepts.
Streaming video scenarios illustrate real world issues and solutions discussed in the course.
Audio accompanies each lesson page throughout the course.
Decision Point activities allow learners to work toward an outcome in an interactive environment.
Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises.
Activities allow learners to apply course concepts in an interactive questioning environment.
Exercises allow learners to practice in the actual application being studied.
A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
Search text enables learners to rapidly search all text within a course to easily retrieve information required.
Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
A skill assessment generates a customized learning path based on the results of a pre-test.
A glossary provides a reference for definitions of unfamiliar terms.
Bookmarking tracks the learner's progress in a course.