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Customer Service
 Join over 1 million people who learn online, with these complete interactive computer training courses.




See How It Works
This online course includes: Time Needed
Defining Service 5 hours
Communicating 6 hours
Fixing Problems 4 hours
Building a Department 4 hours
Tools of the Trade 4 hours
Estimated time needed to complete entire course 23 hours


Receive your login ID to take the training courses online, as many times as you wish, for 1 year.  Click here for group orders.

Buy this entire online training course with one easy payment of $37

OR

Buy the Business Pack, and receive this course plus many more, for only $128
Bonus: Order a value pack NOW, and receive Free unlimited "Instant Mentoring", real time help, so you can chat online,
            with a support person, as needed (24 hours a day, 7 days a week).  You can ask your mentor to clarify
            concepts, fine tune solutions, confirm a process or simply seek assurance that you understand a topic.



Benefits
  • Unlimited access for 1 year
  • Learn anytime, anywhere
  • You control the pace
  • Start & stop wherever you want
  • No books to read
  • No software needed
  • Value Packs include Free online tech support
  • Double guarantee
  • 100% Money back guarantee
  • One time payment No monthly fee
  • Use the course index for review anytime
  • Answer course questions with at least 70% accuracy and print your own certificates of completion to prove that you have mastered each training course.
  • Free status reports for company managers

Requirements
All you need is a PC with Windows, the Microsoft Internet Explorer (browser) and an Internet connection.
Note: The online computer training is designed to work only with Internet Explorer.  Prices shown are per user.



What You will Learn
This online training course is designed to help you create and maintain good customer services. Concepts covered include defining company wide customer service and standards, strategies for effective communication, and effective problem resolution. The online training course also provides an overview of creating a customer service department that useful tools for providing excellent customer service.


Defining Service
  • Define "customers" and "service"
  • Gather repeat business
  • Get the entire company involved in good service
  • Create standards of customer service
  • Define a business's customer segments 



Communicating
  • Use the best words for getting the message across
  • Use questions to get more information about a problem
  • Handle conflict and angry customers
  • Write purposeful letters to customers
  • Write effective "bad news" letters
  • Write useful instructions and manuals
  • Identify and speak to the customer's style of communication



Fixing Problems
  • Turn complaining customers into satisfied customers 
  • Create answers to Frequently Asked Question

 

  • Find customer wants
  • Find the true sources of problems
  • Solve problems
  • Answer internal questions



Building a Department
  • Create a customer service organization
  • Build teams 
  • Hire the right personalities for customer service
  • Motivate customer service people
  • Educate and improve customer service people
  • Set up a good organizational environment
  • Equip customer service for international relations



Tools of the Trade
  • Choose a phone system for customer contact
  • Use voice mail and phone etiquette for customer interactions

 

  • Use electronic mail
  • Help design a company information web site
  • Set up phone and fax lines



 

 

 

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