Internet Marketing: Customer Service and Payment online course

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Course Summary:

This online course provides an overview of the customer service and payment resources available for an e-business.

Course Objectives:

After completing this course, you should be able to:

Identify the different types of call centers
Use a Web information model
Define various electronic payment types
Identify security risks and the ways to protect against them

Course Outline:

The Call Center
Other Customer Service Concerns
Payment Types
Payment Systems
Payment Security

Course Features:

Exercises that allow users to practice the application
A file containing the text of the exercises
Activities that allow users to apply course concepts in an interactive questioning environment
A glossary
A Skill Assessment

This online course is for:

This online course is for anyone who is interested in learning more about customer service and payment options for an online business.

Prerequisites:

Internet Marketing: Your E-BusinessInternet Marketing: Getting StartedInternet Marketing: Influences on E-CommerceInternet Marketing: Killer AppsInternet Marketing: Developing Your E-BusinessInternet Marketing: Real-Time and Data MiningInternet Marketing: Lowering Your Business Costs

Technical Requirements:

200MHz Pentium with 32MB Ram. 640 x 480 256-color video (800 x 600 is recommended). Windows 98 or higher. Minimum Connection Speed: 28.8k. Internet Explorer 5.0 or higher required. Macromedia Flash player 6.0 is recommended for full functionality, but not required to play the courses. Sound card, with speakers or headphones is recommended, but not required to play the courses. JavaScript must be enabled. Netscape and AOL browsers not supported.